Recognizing cultural differences is an aspect of effective communication. Employees are expected to interpret information correctly and to communicate with their colleagues and superiors on a regular basis. If you come across any urgent problems, email contact saylor. Communicating clearly and effectively requires important skills.
In unit one you will learn about essential communication competencies and how to use them to build and manage relationships.
Unit 2: Workplace Communication Have you ever worked for an organization where there was little to no communication about important tasks? In unit five you will learn how particular perceptions shape how we understand communication.
In unit two you will learn how to be a good listener and understand the role active listening plays in various communication settings. Effective communication can foster increased motivation and a more positive work environment, yet one of the leading causes of conflict in the workplace is a lack of adequate or clear communication.
Your grade for the exam will be calculated as soon as you complete it. These potential pitfalls can be avoided with some extra effort on your behalf. In the second unit of this course, you will explore the three main types of workplace communication: verbal, nonverbal, and virtual.
If you do not pass the exam on your first try, you can take it again as many times as you want, with a 7-day waiting period between each attempt.
Completing this unit should take you approximately 30 minutes. Log in or Sign up to track your course progress, gain access to final exams, and get a free certificate of completion!